Returns & Exchanges

We want you to be completely happy with your purchase. If for any reason you are not satisfied, we accept returns within 7 days of delivery.

To be eligible for a return, your item must be strictly unused and in the same condition that you received it. It must also be in the original packaging with all tags, protective stickers, and accessories intact.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment or provided as store credit, within a certain amount of days.

To start a return, please contact our support team at hello@timeless.ng with your order number and reason for return.

Items sent back to us without first requesting a return will not be accepted.